Question 1

What is Influverse?

Accepted Answer

Influverse is an all-in-one AI-powered platform that combines character creation, video generation with lip-sync, and social media scheduling. Create AI characters, generate professional videos, and schedule posts across Instagram, TikTok, Facebook, YouTube, and Threads—all from one dashboard.

Question 2

How do I get started?

Accepted Answer

Sign up for a free account to get 20 one-time credits. Create your first AI character by describing their appearance, generate images or videos, and start scheduling content to your social media accounts. The platform guides you through each step with an intuitive interface.

Question 3

Is there a free trial?

Accepted Answer

Yes! The Starter plan is completely free and includes 20 one-time credits. This lets you test character creation, image generation, and explore the platform before upgrading to a paid plan.

Question 4

How do credits work?

Accepted Answer

Credits are used for AI operations. 1 credit = $0.05. Image generation costs 2-6 credits depending on the model. Videos range from 10-43 credits for 5s and 19-86 credits for 10s depending on quality and audio. Subscription credits reset monthly and expire at the end of each billing cycle. Purchased credit packs never expire.

Question 5

What do different operations cost?

Accepted Answer

Image generation: SeedDream 2 credits, Kontext/Flux Pro 4 credits, Nano Banana 4-12 credits (resolution dependent). Video Kling O3: 32 credits (5s), 64 credits (10s), or 43/86 credits with audio (3-15s duration, per-second pricing). Kling Motion Control: 14 credits (5s), 27 credits (10s) — per-second pricing based on reference video duration, up to 30s. Seedance 2.0: 58 credits (5s), 115 credits (10s) with image refs — or 35 credits (5s), 69 credits (10s) with video refs (cheaper). 4-15s or auto duration, 480p/720p, built-in audio. Video V2.6 Pro: 14 credits (5s), 27 credits (10s), or 27/54 credits with audio. Veo 3.1 Fast: 19 credits (4s), 38 credits (8s). Video V2.1 Standard: 10 credits (5s), 19 credits (10s). Model training: 50 credits. Lip-sync: 3 credits (5s), 4 credits (10s).

Question 6

What happens to unused credits?

Accepted Answer

Subscription credits expire at the end of each billing cycle and do not roll over. However, credits purchased through credit packs never expire and are preserved indefinitely. When using credits, subscription credits are consumed first (since they expire), then purchased credits.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle. Your credits will adjust accordingly.

Question 8

What is your refund policy?

Accepted Answer

All payments are non-refundable except where required by law. We recommend starting with the free Starter plan to test the platform before committing to a paid subscription.

Question 9

How do I create an AI character?

Accepted Answer

Go to the Image Creator page, describe your character's appearance (e.g., "a professional woman in her 30s with brown hair"), choose between Nano Banana or Influverse models, and click Generate. The AI will create a unique character based on your description.

Question 10

How many characters can I create?

Accepted Answer

Starter: Unlimited characters (watermarked). Creator: Up to 1 character with scheduling. Pro: Up to 3 characters with scheduling. Max & Enterprise: Unlimited character creation.

Question 11

How does character consistency work?

Accepted Answer

Influverse uses reference-based AI models (Nano Banana 2, SeedDream 4.5, Flux 2 Pro Edit) that take your character's profile photo as input on every generation. This keeps the same face, features, and style across all images and videos — no separate training step required. Just create or import a character once, then generate unlimited consistent content.

Question 12

Can I use my own photos?

Accepted Answer

Yes. You can import real photos to create characters. Upload 1–10 images and they'll become your character's reference photos. This is perfect for creating AI content featuring yourself or real people (with permission).

Question 13

What video quality options are available?

Accepted Answer

We offer multiple video models: Kling O3 (32-96 credits for 3-15s, or 43-128 with audio — per-second pricing with extended duration), Kling Motion Control (14-80 credits for 5-30s — transfer dance moves and gestures from a reference video onto your character), Seedance 2.0 (58-174 credits for 4-15s with image refs, or 35-104 credits with video refs — use images and videos as references for cinematic generation with built-in audio, supports multiple aspect ratios), V2.6 Pro (14-27 credits, or 27-54 with audio generation), Veo 3.1 Fast (19-38 credits for 4-8s), and V2.1 Standard (10-19 credits). Kling O3 supports 3-15s continuous duration with a slider. Motion Control pricing is per-second based on the reference video duration. Seedance 2.0 supports both image and video references with per-second pricing. Higher quality models deliver more realistic motion and professional results.

Question 14

How does lip-sync work?

Accepted Answer

Upload or record audio, select your character, and our AI synchronizes lip movements to match the speech perfectly. Lip-sync costs 3 credits for 5s and 4 credits for 10s, and is available on Pro plans and above.

Question 15

How long can videos be?

Accepted Answer

Currently, videos can be 5 or 10 seconds. We're working on longer durations for future updates. You can create multiple clips and combine them in external video editors for longer content.

Question 16

Are videos watermarked?

Accepted Answer

Starter plan videos include a watermark. Creator, Pro, Max, and Enterprise plans have no watermark, giving you clean, professional exports ready for commercial use.

Question 17

Which social media platforms are supported?

Accepted Answer

We support Instagram, TikTok, Facebook, Twitter/X, YouTube, and Threads. Fanvue scheduling is coming Q4 2025 for Enterprise plans. You can connect multiple accounts and schedule posts across all platforms from one dashboard.

Question 18

How do I connect my social media accounts?

Accepted Answer

Go to the Scheduler page, select a character, click "Connect" and choose your platform. You'll be redirected to authorize Influverse to post on your behalf. Each character can have its own set of connected accounts.

Question 19

How many accounts can I connect?

Accepted Answer

Creator: 1 account. Pro: 3 accounts. Max: 10 accounts. Enterprise: Unlimited accounts. Each character has its own separate set of connected accounts for better organization.

Question 20

Can I schedule posts in advance?

Accepted Answer

Yes! Select your date and time, choose platforms, add your content and media, and click Schedule. Posts are automatically published at the scheduled time. You can view all scheduled posts in the Posts tab.

Question 21

Can I schedule multiple posts at once?

Accepted Answer

Bulk scheduling is available on Max and Enterprise plans. This feature allows you to schedule multiple posts across different platforms and times in one workflow, saving you hours of manual work.

Question 22

Is my content private and secure?

Accepted Answer

Yes! Your data is never used to train AI models—ours or third-party. You're fully protected with advanced security, encryption, and full rights to your content. We comply with GDPR and industry-standard security practices.

Question 23

Do I own the rights to AI-generated content?

Accepted Answer

Yes! You own full commercial rights to all content you create with Influverse. Use your AI characters and videos for personal or commercial projects without restrictions. No hidden licensing fees or attribution required.

Question 24

Is there API access?

Accepted Answer

Batch API access is available on Enterprise plans. This allows you to integrate Influverse into your existing workflows, automate character creation, and generate content at scale. Contact sales for API documentation.

Question 25

Which browsers are supported?

Accepted Answer

Influverse works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). We recommend Chrome for the best experience. Mobile browsers are supported for viewing, but creation features work best on desktop.

Question 26

Why did my generation fail?

Accepted Answer

Common reasons: insufficient credits, prompt contains prohibited content, or temporary server issues. Check your credit balance, ensure your prompt follows our content policy, and try again. If issues persist, contact support.

Question 27

Why is generation taking so long?

Accepted Answer

Generation times vary: images (30-60 seconds), videos (2-5 minutes), training (10-30 minutes). High-quality outputs take longer. If it exceeds these times, refresh the page and check your generation history.

Question 28

Why can't I connect my social media account?

Accepted Answer

Ensure you're logged into the correct account in your browser, have authorized Influverse in the OAuth popup, and haven't connected the same account to another character. Try logging out of the platform and reconnecting.

Question 29

Why wasn't my scheduled post published?

Accepted Answer

Check if: the social account is still connected, the post meets platform requirements (e.g., Instagram needs media), and the schedule time was in the future. You can refresh post status in the Posts tab to see detailed error messages.

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