Help Center
Find answers to common questions and learn how to get the most out of Influverse
Quick links
Email Support
Get help from our team
support@influverse.ai
Terms of Service
Read our terms and policies
View Terms →
Privacy Policy
Learn how we protect your data
View Policy →
Getting Started
What is Influverse?
Influverse is an all-in-one AI-powered platform that combines character creation, image and video generation with native lip-synced audio, and social media scheduling. Create AI characters, generate professional content, and schedule posts across Instagram, TikTok, Facebook, X, YouTube, and Threads, all from one dashboard.
How do I get started?
Sign up without a card and your account gets the free Starter plan with 20 permanent credits once your email is verified. Create your first AI character by describing their appearance, then generate images or videos. For more, start the 7-day free trial of Creator, Pro or Max: 120 credits in total and every surface unlocked (Create, Scale and Play), so you can schedule posts to your social accounts too. $0 today, cancel anytime.
Is there a free trial?
Yes. Pick Creator, Pro or Max and try it free for 7 days with 120 credits. You add a card, pay $0 today, and we email you 2 days before the first charge. Cancel before then and you pay nothing. Prefer not to add a card? Sign up anyway and get 20 free credits.
Credits & Pricing
How do credits work?
Credits are used for AI operations. 1 credit = $0.05. Image generation costs 2 to 12 credits depending on the model and resolution. The cheapest image is 2 credits on GPT Image 2 or Seedream 5.0 Lite. A video clip costs 5 to 887 credits depending on the model, length, resolution, audio and references. The cheapest 5-second clip made from a still image is 10 credits on Kling 2.1, and the lowest price for any single clip is 5 credits, for a 4-second Veo 3.1 Lite clip. Subscription credits reset monthly and expire at the end of each billing cycle. Purchased credit packs never expire.
What do different operations cost?
Images: Nano Banana 2, 4 to 7 credits by resolution; Nano Banana Pro, 6 to 12 credits by resolution; GPT Image 2, 2 to 5 credits by quality; Seedream 5.0 Pro, 3 credits; Seedream 5.0 Lite, 2 credits; Flux 2, 4 credits. Videos: Kling 2.1, 10 credits (5s) or 19 (10s); Kling 2.6, 14/27, or 27/54 with audio; Kling O3, 16/32, or 22/43 with audio (3 to 15s, billed per second); Veo 3.1, 122 credits (8s with audio); Veo 3.1 Lite, 16 (8s with audio); Seedance 2.0, 58/115 with image references or 35/69 with video references (audio always included); Kling Motion Control, 14/27 (billed per second, up to 30s). Cinematic Studio reels show a credit estimate before you generate and settle to actual usage.
What happens to unused credits?
Subscription credits expire at the end of each billing cycle and do not roll over. However, credits purchased through credit packs never expire and are preserved indefinitely. When using credits, subscription credits are consumed first (since they expire), then purchased credits.
Can I upgrade or downgrade my plan?
Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle. Your credits will adjust accordingly.
What is your refund policy?
All plans include a 7-day money-back guarantee. Ask within 7 days of a subscription payment and we refund it in full. Credits already spent are not refunded. Email support@influverse.ai to request one. After that window, payments are non-refundable except where required by law.
Character Creation
How do I create an AI character?
Go to the Home page and click Create Character. Describe your character's appearance (e.g., "a professional woman in her 30s with brown hair") and the AI generates a unique, reusable identity. You can also import your own photos, or adopt a ready-made creator from the Creator Library in one tap.
How many characters can I create?
There is no hard cap on characters. Every plan can create and store unlimited characters. What varies by plan is monthly credits, daily generation limits, and access to the Scale surface: scheduling and automation need the Pro plan or above, or the free 7-day trial.
How does character consistency work?
Influverse uses reference-based AI models (Nano Banana 2, Nano Banana Pro, GPT Image 2, Seedream 5.0 Pro, Seedream 5.0 Lite and Flux 2) that take your character's profile photo as input on every generation. This keeps the same face, features and style across all images and videos, with no separate training step. Just create or import a character once, then generate unlimited consistent content.
Can I use my own photos?
Yes. You can import real photos to create characters. Upload 1 to 10 images and they'll become your character's reference photos. This is perfect for creating AI content featuring yourself or real people (with permission).
Video Generation
What video quality options are available?
We offer multiple video model families: Kling O3 (3 to 15s, native audio, 22 credits for 5s with audio), Kling 2.6 (native audio), Veo 3.1 and Veo 3.1 Lite (Google’s models, with text-to-video and keyframes, and Veo 3.1 goes up to 4K), Seedance 2.5 and 2.0 (image and video references, built-in audio, clips up to 30s on Seedance 2.5 and up to 4K on Seedance 2.0), HappyHorse (cinematic, always-on audio), Gemini Omni (always-on audio, can extend a clip), Kling Motion Control (transfer movement from a reference video), and Kling 2.1 (animates a still image, no audio). The cheapest 5-second clip made from a still image is 10 credits on Kling 2.1, and the lowest price for any single clip is 5 credits, for a 4-second Veo 3.1 Lite clip. Higher-quality models deliver more realistic motion, and every model shows its exact credit cost before you generate.
How does lip-sync work?
Write the line you want your character to say, or let the AI script it. Every character has its own voice. Studio and UGC Ads synthesize the line in that voice and lip-sync it to the footage, so the voice stays the same in every clip. On the Video page, the Talking clip option does the same for a single clip. Dreams are narrated rather than lip-synced: a narrator voice, or your character's own voice when you feature them, tells the dream over the reel's ambient sound. Native model audio (Kling O3, Kling 2.6, Veo 3.1) is still there when you prefer the model to speak. Speech is billed by the characters spoken plus a small lip-sync charge per second, and every preview shows the exact number before you generate. Talking clips on the Video page, Studio reels and dream narration are on every plan. UGC Ads are part of the Scale tools, which need the Pro plan or above, or the free 7-day trial.
How long can videos be?
Single clips run from 3 to 30 seconds depending on the model (Kling O3: 3 to 15s; Seedance 2.5: up to 30s; Veo 3.1: 4 to 8s per clip). For longer content, stitch clips together in the built-in Video Editor with auto-captions, or use Studio to generate a full multi-shot cinematic reel from one brief.
Can I extend or edit a finished video?
Yes. Open any video in your gallery and choose Extend. Veo 3.1 continues the clip where it ends, while Kling O3 and Gemini can reimagine it from a new prompt. Extensions are billed like normal video generation, per second of new footage.
Are videos watermarked?
No. Every plan, including the free Starter plan, exports clean, watermark-free images and videos with full commercial rights.
Technical & Security
Is my content private and secure?
Yes! Your data is never used to train AI models, ours or third-party. You're fully protected with advanced security, encryption, and full rights to your content. We comply with GDPR and industry-standard security practices.
Do I own the rights to AI-generated content?
Yes! You own full commercial rights to all content you create with Influverse. Use your AI characters and videos for personal or commercial projects without restrictions. No hidden licensing fees or attribution required.
Is there API access?
There is no public API today. Enterprise customers can arrange custom integrations with our team: tell us what you need to connect and we will scope it with you. Write to support@influverse.ai.
Which browsers are supported?
Influverse works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). We recommend Chrome for the best experience. Mobile browsers are supported for viewing, but creation features work best on desktop.
Troubleshooting
Why did my generation fail?
Common reasons: insufficient credits, prompt contains prohibited content, or temporary server issues. Check your credit balance, ensure your prompt follows our content policy, and try again. If issues persist, contact support.
Why is generation taking so long?
Generation times vary: images (30-60 seconds), videos (2-5 minutes), cinematic Studio reels (5-15 minutes). High-quality outputs take longer. Your generation keeps running server-side even if you close the page, so refresh and check your gallery or generation history.
Why can't I connect my social media account?
Ensure you're logged into the correct account in your browser, have authorized Influverse in the OAuth popup, and haven't connected the same account to another character. Try logging out of the platform and reconnecting.
Why wasn't my scheduled post published?
Check if: the social account is still connected, the post meets platform requirements (e.g., Instagram needs media), and the schedule time was in the future. You can refresh post status in the Posts tab to see detailed error messages.
Social Media Scheduling
Which social media platforms are supported?
How do I connect my social media accounts?
How many accounts can I connect?
Can I schedule posts in advance?
Can I schedule multiple posts at once?